About
The Information Technology Services (ITS) Help Desk is available to provide purchasing assistance to faculty, staff and students who are looking to purchase new hardware and software and would like to ensure compatibility with Brock University IT services.
ITS can offer special vendor pricing for Faculty/Staff. Students can contact the Campus Store for personal computer purchases.
Eligibility
Students
Faculty
Staff
Researchers
Service Hours
Please view our current support hours.
Service Expectations
Help Desk Associates can assist users during regular service hours.
Request
FAQs
Please scroll to the bottom of this page for all frequently asked questions about this service.
Support
Brock offers limited technical support for personal devices, however you may be directed to the computer manufacturer or dealer for warranty replacements or specific support issues.
To request support for Brock-owned devices, please contact the ITS Help Desk:
Call Us
(905) 688-5550 x 4357
FAQs
Systems and Software Supported
| Operating System | Versions Supported |
| Microsoft Windows | 10 (release 21H2 or newer) |
| Macintosh OS | OS X 10.15 - 12.x (Monterey) |
| Linux | Red Hat Linux 6 or higher |
| Software | Versions Supported |
| Adobe Creative Cloud Suite | |
| Maple | |
| Minitab | |
| Microsoft Access | Office 2013 or higher |
| Microsoft Excel | Office 2013 or higher |
| Microsoft Outlook | Office 2013 or higher |
| Microsoft PowerPoint | Office 2013 of higher |
| Microsoft Word | Office 2013 or higher |
| Microsoft Edge | |
| Mozilla Firefox | |
| Google Chrome | |
| SPSS | Version 25 or higher |
| SAS |
| Software | Versions Supported | Special Notes |
| Adobe Acrobat | Version 10 or higher | |
| Adobe Reader | Version 10 or higher | |
| Adobe Creative Cloud | ||
| Microsoft Office | Version 2016 and newer | |
| Mozilla Firefox | ||
| Apple Mail | Optional E-mail client for Exchange | |
| Safari | ||
| Google Chrome |
Computer Recommendations
The Help Desk assists students, faculty, and staff identify the system that will meet their needs.
The Dell Brock Premier Site offers special pricing for Brock students, faculty, and staff personal computers. To purchase a computer for use in a Brock department please contact Client Services or visit our internal SharePoint site for more information.
The recommendations below are the minimum system requirements preferred at Brock.
These are the suggested minimum requirements for a PC. Note that systems with less resources may not be able to properly run O365 or other software supported on campus.
| Component | Suggetion |
| Processor | Intel i5 |
| Memory (RAM) | 8 GB RAM |
| Solid-State Drive (SSD) | 250 GB |
| Operating System | Windows 10 Pro |
These are the suggested minimum requirements for a MAC. Note that systems with less resources may not be able to properly run O365 or other software supported on campus.
| Component | Suggestion |
| Processor | Intel i5 |
| Memory (RAM) | 8 GB RAM |
| Solid-State Drive (SSD) | 250 GB |
| Operating System | MacOS 10.13 |