Telephone Services and Information

Telephone Services and Information

 


Telephone Information for Staff

Our Brock telephone system is available in campus offices and student residences. With our system, you can be reached directly through our system's automated attendant, bypassing our switchboard.

Brock Telephone
Local Calls - dial 9, area code, and seven digit number.
Long Distance Calls - dial 9 + 1, area code, and seven digit number.
 

Telephone Features Reference
The following quick reference guides are available for download in PDF format. If you do not have a copy of Adobe Acrobat Reader, please visit this site and download a free copy.
 

 


Telephone information for Students

Brock University offers local telephone service in each residence room which includes voice mail. Primus is our long distance provider and information outlining their services is available upon your arrival into residence. Calling cards other than Primus. i.e.: Bell, Sprint can be used through a third party operator. Please note that a premium is charged for this service.

To sign up for Primus long distance on the web visit:
http://www.primus.ca/en/residential/collegeuniversity/brock/

Brock Telephone
Local Calls - dial 9, area code, and seven digit number.
Long Distance Calls - dial 9 + 1, area code, and seven digit number.  Follow instructions on the back of your Rez phonecard. 
 

Voice Mail
Residence telephones are equipped with the Call Pilot Voice Mail System. Click here for the quick reference quide on how to use this voice mail system (PDF).
The guide is available for download in PDF format. If you do not have a copy of Adobe Acrobat Reader, please visit this site and download a free copy.

Telephone Features Reference
The following quick reference guides are available for download in pdf (Adobe Acrobat) format. If you do not have a copy of Adobe Acrobat Reader, please visit this site and download a free copy.

Nortel IP2001 Quick Reference
Nortel IP2001 User Guide


Voice Recognition System
Introducing the Nuance System
Automatic Speech Recognition is at Brock University

The Nuance™ system is a self-contained, high volume automatic speech recognition (ASR) telephone application that automates call routing, speech-activated dialing and provides access to self-service information, all in a natural and comfortable manner with a human touch.

This system uses Automatic Speech Recognition (ASR), which allows callers to reach any Brock University employee or department simply by saying their name. The Nuance system is extremely user-friendly and will
save a great deal of time.

Speech recognition enables callers to reach departments and/or personnel by saying the name of the department or first and last name of the person they wish to reach.

The Nuance system is a powerful communications tool that will improve the quality of our internal and external telephone communications.

Getting access to the Nuance™ system is easy. Dial extension 5000.
To record your own voice, dial extension 5000, and press #. You will be prompted with instructions. The default password will be your extension.