FAQ

FAQ

Why do I need a Brock Card?
How do I obtain a card?
Is there a charge for the card?
What is the Brock Card used for?
Where can I use my card?
What do I do if my card does not work?
How do I check my card balances or add funds?
What happens with funds remaining on my card?
What if I lose my card?
Is Brock Card the bus pass?
Can my Brock Card go into a negative balance?

Why do I need a Brock Card?
The Brock Card is the most important piece of identification you will have while at Brock University. The Brock Card is your complete access to the Brock Community and its partners. The benefits associated with this card include savings, convenience, flexibility and security.
Your Brock Card is your official identification card for Brock University and as such requires you to have a photo taken to appear on the card. It is required for all undergraduate and graduate students as well as all faculty and staff. This card serves many functions and can provide you with access to a wide variety of services both on and off campus including meal plans and library access. It is also used as identification at examinations, is your transit card when affixed with a current bus pass sticker and used to control access to specific areas/buildings around campus.

How do I obtain a card?
To obtain a Brock Card visit the Brock Card office in The Market seating area, Monday to Friday from 8:30 am – 4:30 pm. Please be sure to bring a piece of Government issued photo identification such as a Driver’s License or Passport and proof of your Brock ID Number (employment contract, registration information).

First Card
If you are a registered student, faculty or staff member, you will be issued your first card at no charge.

Revised Card
Should you change your status i.e. student to faculty/staff/grad student, IELP student to undergrad etc. you will be provided an updated card at no charge providing you can turn in your old card. If you cannot turn in your old card, the applicable replacement fee will be charged.

Is there a charge for the card?
Your first Brock Card is free. If it is lost, stolen or damaged there will be a $25 replacement for a regular card or a $40 replacement fee if you live and/or work in a residence or building that requires swipe access. Any proximity card replacements are $35.

What is the Brock Card used for?
The Brock Card is one of the most importance pieces of identification you will have while at Brock University.
• The Brock Card is your ID card, required for many purposes on campus (exams, photo identification etc.).
• The Brock Card is your complete access card to the Brock Community and may also be programmed with specific room or building access where permitted and/or required.
• The Brock Card is your Meal Plan card, Library card, Recreation Membership Card and Bus Pass (with sticker).
• The Brock Card saves you money - purchase a valid meal plan and save the 13 percent taxes on all purchases made at Brock Dining Services outlets.
• The Brock Card is flexible and convenient – Flex Dollarss can be used at all on campus food locations in addition to a number of off campus locations. Flex Dollars can be deposited on your card 24/7 by using Visa or MasterCard on the secure site located at https://card.brocku.ca  Purchases are hassle and worry free.
• The Brock Card is safe - if your card is lost or stolen, your account balance is protected from the time you deactivate your card at https://card.brocku.ca
• The Brock Card helps you budget – manage your funds by using the many features provided on the https://card.brocku.ca such as transaction history, account balances and more.

Where can I use my card?
On Campus Locations Accepting Flex Dollars:
DeCew Residence Dining Hall
Lowenberger Residence Dining Hall
Walker Complex Food Court
Tim Horton’s - 2 campus locations
C-Block Café – Mackenzie Chown
The Market 
Union Station – Student Centre
Skybar – Student Centre
General Brock Store – (formerly Subcetera)
Campus Store
Alphies Bistro
Vending Machines across campus
Nobu's Noodles - International Building
Flex Dollars are accepted at the Residence Laundry Facilities.

Off Campus Locations Accepting Flex Dollars:
Pizza Pizza (Glendale Ave.)
Boston Pizza (Glendale Ave.)
Domino's Pizza (Hartzel Rd.)
Johnny Rocco's (Glendale Ave.)
The Works Gourmet Burger Bistro - James St., St Catharines
Gino's Pizza - Glenridge Avenue, St. Catharines

What do I do if my card does not work?
Bring your card to the Brock Card Office located in The Market seating area (1st Floor Schmon Tower), Monday to Friday, 8:30 am – 4:30 pm.

How do I check my card balances or add funds?
Your balance can be displayed at all cash terminals operated by Brock Dining Services and also at the card readers of all other vendors.Balances and transactions can also be viewed by logging in at https://card.brocku.ca

For those with meal plans, your combined meal plan and Flex Dollars balance can be seen at the cash terminals at any Brock Dining Services location. To enquire about your meal plan balance only, please ask the cashier at one of these locations.

You may also visit the Brock Card Office for information on your account balances.

Add Flex Dollars at https://card.brocku.ca from any computer with Internet access on this easy and secure site using a Visa or MasterCard.

Parents can also deposit Flex Dollars in real time to their son/daughter’s card by visiting https://card.brocku.ca and using the Parent Deposit link. Parents will require the student's date of birth and student number to deposit funds. Parents or those who wish to add funds to a student Brock Card can also call the office at 905 688 5550 x 4770 for assistance in making a deposit.

What happens with funds remaining on my card?
Flex Dollars remaining on your account at the end of the academic year will automatically roll over to the next year.  If you are leaving Brock or graduating you may request a Flex Dollars refund at the end of the year. All refund requests are subject to a $25 processing fee.To apply for a Flex Dollars refund visit the Brock Card Office located in the Marketplace. Any unused meal plan dollars will also carry over to the next academic year but will move to a taxable plan that can only be used at Brock Dining Services locations on campus (Please note: there is a 1 week blackout period after the last day of exams in April for reconciliation purposes. During this time your meal plan dollars will not be accessible, but Flex dollars will be). Should you leave Brock, any unused meal plan dollars are non-refundable and non-transferable.

What if I lose my card?
First:
Deactivate your card from any computer with Internet access, anytime of the day or night at https://card.brocku.ca  This will prevent others from using your funds. Note – if you find your card after it has been deactivated, visit the Brock Card Office for assistance in reactivating your card.

Next:
Contact the Brock Card Office during business hours to report your card missing and to see if it has been turned in. We may ask you also to contact Campus Security as many cards are turned in there first.

Last:
Should you need to replace your lost/stolen/missing card, visit the Brock Card Office at the first available opportunity to purchase a replacement card.  The replacement card fees of $25 (regular), $35 (Proximity) or $40 (if you live or work in a residence or building that requires swipe access) will apply.

Students living in swipe residences will need to take their new cards to the appropriate service desk to have the lost card deprogrammed and your new card programmed for building access.

Is Brock Card the bus pass?
Your card alone is not your bus pass however the Brock University Student Union does provide the bus pass stickers which must be affixed to your Brock Card.

Can my Brock Card go into a negative balance?
Yes. Periodically the Brock Card system may go down and will run off-line.  "Off-line” means transactions can still occur as the system is set to allow a limited number of transactions to still occur while in "off-line" mode.  Once the Brock Card system comes back online, it adds up all of the transactions or purchases you have made and charges them against your Brock Card. If there is not enough money on your Brock Card to cover the purchases your account goes into a negative balance. Allowing the system to work off-line means you will almost always be able to perform a transaction when you want to, and will rarely hear "sorry, the system is down". Once back online, should your account be in a negative balance, no further purchases will be allowed until funds have been deposited back on to your account.

The Brock Card Office checks for negative balances on a regular basis and will attempt to advise you of the situation via email, using your Brock email account. However you are responsible to be aware of your account balance, and are responsible for any spending into the negative. If you do not repay the amount due, the Brock Card Office may transfer the outstanding balance to your University Student Account for collection.